Refund & Cancellation Policy

This policy explains how refunds and cancellations work for coin purchases and membership subscriptions on Naitwalkar.

Coin Purchases

Coins are a virtual currency used within Naitwalkar for gifts, messaging, and other in-app features. Once coins have been credited to your account, purchases are generally non-refundable, except where required by law or in the case of a genuine billing error (for example, being charged twice for the same purchase, or a payment that did not result in coins being credited).

If you believe you were charged incorrectly, contact us within 14 days of the transaction via our Contact page, including the date, amount, and payment method used, and we will investigate.

Membership Subscriptions

Naitwalkar membership plans grant access to premium features for a fixed period (as shown at checkout). Subscriptions do not auto-renew unless explicitly stated at the time of purchase.

• You may cancel a subscription at any time; cancellation stops future renewal but does not entitle you to a prorated refund for the remaining days of the current period.
• If a subscription payment fails to activate the plan you paid for due to a technical error on our end, contact us and we will either fix the activation or issue a refund.

How Refunds Are Processed

Approved refunds are issued back to the original payment method used (Nomba, Paystack, or PayPal) and may take several business days to appear, depending on your bank or payment provider's processing times.

Chargebacks

If you have a billing concern, please contact us first so we can resolve it directly - this is faster than a chargeback and avoids your account being restricted while a dispute is investigated.

Contact Us

For any refund or billing questions, reach out via our Contact page and we'll respond as quickly as we can.